Overview
Ganjer Hat is your trusted source for authentic Bangladeshi spices, pure products, and traditional foods. We started with a simple vision — to bring pure, flavorful, and safe products from local farmers to every kitchen, while preserving the cultural heritage of our food.
With a commitment to quality, sustainability, and customer satisfaction, Ganjer Hat has grown into a reliable online marketplace that connects communities with the richness of nature. From carefully sourced spices and herbs to natural honey, dry foods, and seasonal specialties, every product is selected with care and processed with the highest standards of hygiene.
Our goal is simple: deliver authentic taste, guaranteed purity, and trustworthy service — so every meal you prepare carries the true essence of Bangladesh.
Website: https://ganjerhat.com
At Ganjer Hat, customer satisfaction is our top priority. We aim to deliver fresh, authentic, and high-quality products every time. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return or replacement if:
You received a damaged, defective, or incorrect item
The product has expired upon delivery
The product is different from what was described on our website
⚠️ Items must be returned in their original packaging and condition (unopened, unused, and sealed) unless they were defective or damaged upon arrival.
2. Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
Opened or partially used food products
Perishable goods (e.g., fresh produce)
Products purchased during special sales/clearance (unless defective)
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
In case of replacement, we will ship the new product at no extra cost (if the return reason is valid).
4. How to Request a Return
To initiate a return, please contact us within 3 days of delivery with the following details:
Order number
Product name and issue (with photo proof if possible)
📧 Email: support@ganjerhat.com
5. Shipping Costs
If the return is due to our error (damaged, defective, wrong item), we will cover the return shipping cost.
For all other cases, customers are responsible for return shipping charges.
6. Contact Us
For any questions about returns or refunds, reach out to our support team at support@ganjerhat.com.